YES! It is really a big gift. The on line shopping does huge favours to the customers apart from saving a lot of time, providing discounts, choice of wide product range to name a few.
My on-line journey started with the on set of the Pandemic in 2020. Till that time I was happy with physical shopping. During the pandemic on line shopping came to me like a boon. The quick and safe service by the e- commerce company is a service that deserves a definite appreciation.
The "essentials" are given first preference and it is supplied by following all the protocols like wearing mask, maintaining social distancing, cash on delivery option was avoided for contact free delivery . The service personnels too obliged many requests by the customer during delivery times.
when a particular city or zone is declared RED ZONE,(Because of more Covid cases) the delivery of on line orders too was stopped and they cooperated well with the city administration.
Later the service personnel were vaccinated properly and they come with badges to assure that they are VACCINATED. It created a uniform trust and they a stand as a symbol of honesty and acted responsibly towards the society.
Initially My orders were of groceries and clothes which were the high need for the family. When my shopping widened with on line experience, the quality check was made easy with:
*Product details
*customer reviews
*Customer ratings
* post your questions
*Product assured by the company
These made the shopping experience interesting and worthy and on repeated purchases led to gain more focus on prominent brands of particular region. Regular shopping also added to
* gain membership
*Free delivery
*Extra reward points
*Early sale
*Various options to redeem reward points
As a regular on line shopper I noticed a change over a period of time in the number of choices available in terms of products and the brands or shops in almost everything. An year earlier there were about 3 to 4 brand names supplying For example urad dal were as now there are 7 to 8 companies of urad dal - organic, split and round urad dal . There is an improvement both in terms of quality and quantity of products online.
In sarees too, many number of designer products is on the rise. Many carry with it the product highlights as well as styling tips from fashion influencer.
While buying products from craft works, description, specifications and the manufacturer and packers details are also given. This brings to light the work and craft of the artisans and the region they belong to. The on line shopping paved way for the artisan of Jaipur to display and sell his product to Chennaites.
No doubt on line shopping has had positive changes for the benefit of the customers like the customer care with option to speak in local language, order tracking facility , sharing order details and multiple address options facilitates gifting .
When buying furniture, water purifier, AC, TV and other electrical and electronic equipment, installation, warranty and service are provided as per the norms of the company though bought with the help of an other e-commerec site.
With regard to payment options the major change I notice these days that many banks are also providing offers &rewards (cash back),for using their net banking &debit or credit cards for an on line payment. UPI, Wallets, Gift cards, EMI are the other options to pay online . These boost both the customers and the e commerce industry.
Written as part of Blogchatter's campaign #ECommerceInnovation.
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