1. Having an open mind in respect of other
people’s points of view.
2. Paying close attention to others when they are
talking
3. Encouraging
a speaker with nods or eye contact
4. Setting aside a person’s personality/ voice in
order to concentrate on what they know.
5. Taking an interest in someone you meet for the
first time, trying to find an area of mutual interest.
6. Being patient with poor communicators
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